Booking Information, Terms and Conditions

Conditions of sale

Please examine your tickets carefully, as mistakes cannot be rectified at a later date. No refunds are made on tickets, unless an event is sold out and we are able to resell your ticket. Exchanges are made at the management’s discretion and will be subject to an administration fee per ticket.

Any concessions on ticket sales must be applied for at the time of booking, and evidence of entitlement produced when requested.

The use of cameras, video or other recording equipment is strictly prohibited.

Age restrictions apply to the venue and to some events and proof of age / ID may be required for entry.

Ticket holders may be filmed or photographed as part of the audience.

The management reserves the right to:

Refuse admission to any ticket holder.

Refuse admission to latecomers.

Require any ticket holder to leave the theatre and to take any appropriate action to enforce this right.

Make any alteration in the cast or programme which may be rendered necessary by any cause outside its powers.

Cancel or curtail any performance without prior notice and without being liable to any person for any compensation or damages whatsoever other than to the ticket holder of the face value of any ticket held for any cancelled performance.

In the event that a performance is cancelled or otherwise, ticket holders may be offered alternative performances (subject to availability).

The Albany is unable to accept any liability for personal damages, losses or injuries sustained during an event – including damage and loss of property, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons.

The following items may not be brought into the venue: alcohol, drinks, food, bottles, cans, illegal substances, portable laser equipment and pens and any other potentially dangerous or illegal items, unauthorised film or photography equipment and audio recorders. All items will be confiscated.

You may be bag and body searched at the entrance. Any items that may reasonably be considered a weapon may be confiscated.

Persons suspected of carrying items which may be used in an offensive or dangerous manner, or carrying out illegal activities within the venue may be searched.

We are happy to re-sell any tickets for sold out performances, providing we have a new buyer and the originals have been returned. This will be at the discretion of management and any tickets that have been re-sold will be credited back to the customer’s online booking account. Account credit is valid for six months after it is applied.

Gift Aid

By ticking ‘Gift Aid’ when donating to the Albany, you are confirming that you are a UK tax payer and would like us to reclaim the tax you have paid on all your donations to us in the last four years, and on any future donations you make.

You are confirming that you have paid or will pay an amount of Income Tax and/or Capital Gains Tax for the current tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on your gifts for the current tax year.

You understand that other taxes such as VAT and Council Tax do not qualify.

You understand the Albany will reclaim 25p of tax on every £1 that you have given.

You can cancel this declaration at any time by notifying the Albany. If in the future your circumstances change and you no longer pay tax as above, you can cancel your declaration.

If you pay at the higher tax rate you can claim further tax relief in your Self-Assessment tax return.

Our Pricing Policy

Concessions are available on most shows to anyone receiving unemployment or disability benefit, full time students, senior citizens and young people up to 21 years old. Proof of status or ID is required.

Our tickets are non-refundable and non-exchangeable.

We are a registered charity and any income we make is reinvested back into the work we do.

Booking fees

All transactions made online and over the phone are subject to an order fee and building levy of £2.50. This is applied per order (not per ticket).

The order fee (£1.50) contributes to our admin costs and card processing fees. The building levy (£1) goes directly towards supporting the Albany with essential building renovation work, upkeep and maintenance.

Phone Booking

Available on 020 8692 4446
Monday to Friday, from 10am to 6pm
Saturday from 10am to 3pm
Sundays and evenings, in line with shows and events.
If we don't answer, please leave a message with your name and number and someone will get back to you.
These times are subject to change.

Booking in person 

Available during our opening hours:
Monday to Saturday, from 10am to 3pm

Card and cash are both accepted.

Tickets for Children

Tickets must be purchased for any child aged 18 months or over. Where applicable ‘babes in arms’ refers to any child aged under 18 months.

Please note that tickets are required for children aged 0 to 18 months where the event is specifically for that age group.

Seating

Please note all seating is unreserved unless otherwise specified. If you have an access requirement and require a specific seating arrangement, please contact the Box Office or tell us about this via the form when booking on line. If you’re booking for a large party we cannot guarantee that we will be able seat your entire party together.

3 for 2 Offer

This offer applies when you book at least one ticket for three separate events across a season. This excludes free, pay-what-you-decide, hires or Christmas events. Any other exclusions are flagged up on event pages. It automatically applies when you put the tickets for the three events into your basket. All event tickets must be processed in the same transaction in order to qualify for the offer and is subject to the rest of our terms and conditions as above.

£1 tickets

We give away a limited number of £1 tickets for most of our events. These are available exclusively at our Deptford Market Stall, which usually takes place twice per year, in January and September. Tickets are limited to two per person and are available on a first come, first served basis.